jillvo Privacy Policy —
How We Protect Your Data

1. Introduction

This Privacy Policy ("Policy") describes how jillvo ("jillvo", "we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "Player", "User") who register for or use the services available at jillvo.net, including all cricket betting, casino, slots, and related features provided through the Platform.

By creating an account on jillvo, you acknowledge that you have read this Policy and agree to the processing of your personal data as described herein. This Policy should be read in conjunction with the jillvo Terms & Conditions, which are available at jillvo.net/terms-conditions.

jillvo is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection principles. If you have any questions about this Policy or how your data is used, please contact us at [email protected].

2. Data Controller Information

For the purposes of this Privacy Policy, jillvo acts as the data controller in respect of all personal data collected directly through the Platform. The data controller is responsible for deciding how and why personal data is processed.

Contact for all data-related enquiries:

• Platform: jillvo.net
• Email: [email protected]
• Support Hours: 24/7 in English and Bengali
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

3. Data We Collect

jillvo collects personal data in the following categories:

Category	Examples	Purpose
Identity Data	Full name, date of birth, national ID number, passport number	Account registration, age verification, KYC compliance
Contact Data	Mobile phone number, email address, residential address	Account management, transaction notifications, support
Financial Data	bKash/Nagad/Rocket account number, bank account details, transaction history	Payment processing, fraud prevention, withdrawal verification
Technical Data	IP address, device type, browser type, operating system, session timestamps	Security monitoring, platform integrity, fraud detection
Usage Data	Pages visited, games played, bets placed, time spent on platform, search queries	Service improvement, responsible gaming monitoring, personalisation
Communications Data	Support chat transcripts, email correspondence, complaint records	Customer service, dispute resolution, quality assurance
Verification Documents	Scanned ID card, passport photo page, utility bill, bank statement	KYC / AML compliance, withdrawal processing, account recovery

jillvo does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If any such data is incidentally disclosed during support communications, it will not be retained beyond the resolution of the relevant matter.

4. How We Collect Data

4.1 Directly From You

The majority of personal data jillvo holds is provided directly by you when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in promotions. You are always informed at the point of collection what data is required and why.

4.2 Automatically Through Platform Use

When you browse or use the jillvo Platform, we automatically collect certain technical and usage data via server logs, session tracking, and cookies. This includes your IP address, device identifiers, browser configuration, and a record of the pages and games you interact with. See Section 8 (Cookies & Tracking) for more detail.

4.3 From Third-Party Partners

In some cases, jillvo may receive data about you from third-party partners, including payment processors (such as bKash, Nagad, and Rocket) confirming the status of a transaction, identity verification services used for KYC checks, and fraud prevention databases used to screen for known bad actors. Data received from these sources is used strictly for the purpose for which it was shared and is not combined with your profile for marketing purposes.

5. Legal Basis for Processing

jillvo processes personal data on the following legal grounds:

• Contractual Necessity: Processing your identity, contact, and financial data is necessary to fulfil the contract between you and jillvo — i.e., to operate your account, process bets, and execute payments.
• Legal Obligation: jillvo is required to retain certain records — including identity verification documents and transaction histories — to comply with applicable anti-money laundering (AML) and know-your-customer (KYC) obligations.
• Legitimate Interests: jillvo processes technical and usage data on the basis of its legitimate interest in maintaining platform security, preventing fraud, improving services, and operating its business responsibly.
• Consent: Where jillvo relies on your consent to process data — for example, for sending promotional communications — you may withdraw that consent at any time by contacting [email protected] or updating your account notification preferences.

6. How We Use Your Data

jillvo uses the personal data it collects for the following purposes:

• Creating and managing your jillvo account, including verifying your identity and confirming you meet the 18+ age requirement.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted Bangladesh payment methods.
• Settling bets and distributing winnings accurately and on time.
• Providing customer support, resolving disputes, and responding to account enquiries.
• Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, and other prohibited conduct described in the Terms & Conditions.
• Monitoring player activity to identify potential problem gambling behaviour and applying responsible gaming tools where appropriate.
• Sending transactional communications such as deposit confirmations, withdrawal receipts, and account security alerts.
• Sending promotional communications about jillvo offers, bonuses, and seasonal events — only where you have consented to receive such messages.
• Complying with applicable legal and regulatory requirements, including responding to lawful requests from competent authorities.
• Improving the performance, security, and user experience of the jillvo Platform through analysis of aggregated usage data.

7. Data Sharing & Disclosure

7.1 Service Providers

jillvo shares personal data with a limited set of trusted third-party service providers who assist in the operation of the Platform. These include payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other partner banks), identity verification services, game content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), and IT infrastructure and security vendors. All such providers are bound by written data processing agreements that prohibit them from using jillvo player data for any purpose other than delivering the contracted service.

7.2 Legal Disclosures

jillvo may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by applicable law, court order, or where jillvo reasonably believes that disclosure is necessary to protect the rights, property, or safety of jillvo, its players, or the public.

7.3 Business Transfers

In the event that jillvo undergoes a merger, acquisition, or sale of all or part of its business assets, player data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the applicable privacy terms of the acquiring entity prior to the transfer taking effect.

7.4 No Sale of Data

jillvo does not sell, rent, or otherwise transfer personal data to third-party marketers, advertisers, or data brokers. Your information is not a commercial commodity on this Platform.

8. Cookies & Tracking

8.1 What Cookies We Use

jillvo uses cookies and similar tracking technologies to maintain session continuity, remember your login state, and collect aggregate usage statistics. The following categories of cookies are in use on the Platform:

• Essential Cookies: Required for core Platform functions such as maintaining your logged-in session and remembering your account preferences. These cannot be disabled without impairing Platform functionality.
• Analytics Cookies: Used to understand how players navigate the Platform — which pages are visited most, where users drop off, and how long sessions last. This data is aggregated and anonymised.
• Security Cookies: Used to detect and prevent fraudulent login attempts, CSRF attacks, and other security threats.

8.2 Managing Cookies

You can control cookie settings through your web browser. Most modern browsers allow you to block or delete cookies, though doing so may affect your ability to use certain features of the jillvo Platform — including staying logged in between sessions. jillvo does not currently use third-party advertising cookies or cross-site tracking technologies.

9. Data Retention

jillvo retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law:

• Active Account Data: Retained for the full duration of your account being open and active on the Platform.
• Post-Closure Account Data: Following account closure, identity and contact data is retained for a minimum of five (5) years to comply with AML and KYC record-keeping obligations.
• Transaction Records: Deposit, withdrawal, and betting transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Support Communications: Customer support records are retained for two (2) years from the date of the last interaction, unless they relate to an unresolved dispute.
• Technical Logs: Server and security logs are retained for up to twelve (12) months and then deleted or anonymised.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.

10. Data Security

jillvo employs a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, or disclosure:

• All data in transit between your device and the jillvo Platform is protected by TLS 1.2 or higher encryption.
• Sensitive data at rest — including payment details and identity documents — is encrypted using industry-standard algorithms.
• Access to personal data within jillvo's systems is restricted on a strict need-to-know basis. Staff members who handle player data are subject to confidentiality obligations and regular security training.
• jillvo conducts periodic security assessments and vulnerability scans to identify and remediate potential weaknesses in its infrastructure.
• In the event of a data breach that poses a risk to your rights and freedoms, jillvo will notify affected players without undue delay and take immediate remedial action.

11. Your Privacy Rights

As a jillvo player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact jillvo at [email protected] with the subject line "Privacy Rights Request":

• Right of Access: You may request a copy of the personal data jillvo holds about you, including information on how it is used and with whom it is shared.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected without undue delay.
• Right to Erasure: You may request that your personal data be deleted where it is no longer necessary for the purpose for which it was collected, subject to jillvo's legal retention obligations.
• Right to Restriction: You may request that jillvo restricts the processing of your data — for example, while the accuracy of a record is disputed.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request that your data be provided to you in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. Where an objection to marketing is raised, jillvo will stop processing your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

jillvo will respond to all verified privacy rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case you will be informed of the extension and the reason for it.

12. Children's Privacy

The jillvo Platform is strictly intended for adults aged 18 years and older. jillvo does not knowingly collect personal data from individuals under the age of 18. If we become aware that a registered account belongs to a person under 18, that account will be immediately closed, all associated data will be handled in accordance with our data retention and deletion procedures, and any funds will be dealt with in line with the Terms & Conditions provisions on underage accounts.

If you believe that a minor has registered an account on jillvo, please contact us immediately at [email protected].

13. Third-Party Services

The jillvo Platform integrates with third-party game providers, payment gateways, and other service partners. When you interact with a game provided by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, those providers may process certain technical data — such as your game session identifier and stake amounts — directly within their own systems. Each provider operates under its own privacy practices. jillvo is not responsible for the privacy practices of third-party game providers, though it selects only partners who maintain appropriate data security standards.

Similarly, payment transactions processed via bKash, Nagad, Rocket, and other payment partners are subject to those providers' own privacy policies and terms of service in addition to jillvo's. jillvo shares only the minimum data required to complete each transaction.

14. Policy Amendments

jillvo reserves the right to update or amend this Privacy Policy at any time to reflect changes in its data practices, legal obligations, or platform features. Where changes are material — meaning they affect how we collect, use, or share your personal data in a significant way — registered players will be notified by email at least fourteen (14) days before the changes take effect.

The updated Policy will always be published on this page with a clearly visible effective date at the top of the document. Your continued use of the jillvo Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree to the revised terms, you must close your account before the effective date.

15. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data on the jillvo Platform, please contact our support team:

• Email: [email protected]
• Subject Line for Privacy Matters: "Privacy Rights Request" or "Privacy Policy Enquiry"
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Within 30 days for privacy rights requests; within 24 hours for general support enquiries
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

If you are not satisfied with jillvo's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or seek independent legal advice. jillvo takes all privacy complaints seriously and will cooperate fully with any legitimate regulatory enquiry.