What Is Responsible Gaming?
Responsible gaming refers to a set of behaviours, attitudes, and platform tools designed to keep gambling safe, enjoyable, and within personal boundaries. At jillvo, we believe that every Bangladesh player has the right to make informed choices about how they gamble — including the right to choose not to gamble at all. Our responsible gaming framework is built around three principles: player education, practical self-management tools, and readily accessible professional support.
Gambling on the jillvo platform — whether cricket betting on BPL and IPL fixtures, spinning slots, or playing live casino tables — should always be treated as a leisure activity with a defined entertainment budget. It is not an investment strategy, a guaranteed source of income, or a solution to financial difficulties.
Recognising Gambling-Related Harm
Problem gambling does not always announce itself clearly. It can develop gradually over weeks or months, often masked by wins that reinforce continued play. jillvo encourages all players to periodically review their own gambling behaviour honestly. Common early indicators that gambling may be moving from entertainment to a problem include spending more than originally intended, feeling irritable or anxious when not gambling, neglecting work or personal responsibilities, and repeatedly failing to stick to self-imposed limits.
If you recognise any of these patterns in your own behaviour, it does not mean you are beyond help. The earlier you act, the easier it is to regain control. jillvo's tools and support team are available to assist you at any point — no prior crisis is required to request help.
How to Activate Your Protection Tools
All jillvo responsible gaming tools are accessible directly from your account settings once logged in. To apply a deposit limit, navigate to the "Account" section, select "Responsible Gaming", and choose the limit type and amount that works for you. The same menu provides access to session reminders, cooling-off requests, and self-exclusion. Changes that reduce your limits take effect immediately; requests that would increase a limit or lift a restriction are subject to cooling-off periods as described below.
If you are unable to access your account or prefer to speak with a person directly, contact our support team at [email protected] with the subject line "Responsible Gaming Request". A trained team member will process your request with full confidentiality, typically within a few hours.
Deposit and Loss Limits — How They Work
jillvo's deposit limit system allows you to cap the total amount you add to your account wallet over a defined rolling period. Daily limits reset every 24 hours from the time they were set. Weekly limits reset on a rolling 7-day basis. Monthly limits reset on the same calendar date each month. Once a limit is active, it applies platform-wide — it cannot be bypassed by switching payment methods or devices.
Lowering your deposit limit is always instant. If you request an increase to an existing limit, the old, lower limit remains in force for a mandatory cooling-off period of at least 24 hours before the higher limit can become active. This cooling-off is a deliberate safety feature designed to give players time to reconsider decisions made in the heat of a losing session.
Cooling-Off Periods vs. Self-Exclusion
A cooling-off period is appropriate when you want a defined, temporary break from the jillvo platform. Options are 24 hours, 7 days, or 30 days. Your account is fully suspended for the chosen duration. After the period ends, your account is automatically reactivated and you may log in normally. Cooling-off periods are useful when you feel your play is becoming more frequent than you would like, but you do not believe you have a serious gambling problem.
Self-exclusion is a longer-term, more serious measure intended for players who believe gambling has become a genuine problem in their lives. A self-exclusion at jillvo closes your account for a minimum of six months. During this period, jillvo will make reasonable efforts to ensure no marketing communications reach you and that any attempt to open a new account under the same identity is refused. After the exclusion period, reinstatement of an account requires a deliberate, explicit request — accounts are not automatically reopened.
Protecting Other People in Your Household
If you share a device with family members — including children or individuals who may be vulnerable to gambling harm — jillvo strongly recommends implementing device-level parental controls or using a dedicated device for gambling that is stored securely. Do not save your jillvo login credentials in a shared browser profile. Log out fully after each session. If you believe a family member is using your account without authorisation, contact our support team immediately so we can review the account activity and take appropriate action.
Financial Wellbeing and Gambling
Before gambling on jillvo, it is sensible to set a personal entertainment budget — a fixed amount you are comfortable losing entirely without it affecting your essential expenses such as rent, groceries, utilities, bKash transfers to family, school fees, or any other financial obligation. Never gamble with money borrowed from others, with salary advances, or with funds held for essential purposes. If gambling is causing financial strain, please use the self-exclusion or cooling-off tools immediately and consider reaching out to a financial counsellor or trusted family member for support.